Research on the Service Transformation of Public Libraries in the Digital Age

DOI: https://doi.org/10.62517/jbdc.202501206

Author(s)

Shuai Wang

Affiliation(s)

Library, Hubei Minzu University, Enshi, Hubei, China

Abstract

With the rapid advancement of digital technologies, public libraries face dual challenges of service model reconstruction and user demand upgrades. This study examines the significance of service transformation in public libraries. Using bibliometric analysis and comparative research methods, we systematically review domestic and international theories and practices related to the digital transformation of public libraries. Integrating public service theory and trends in digital technology, we analyze transformation pathways from dimensions such as service philosophy, resource integration, technology application, and librarian roles. The findings indicate that public libraries in the digital age must shift from traditional resource provision to intelligent and personalized service delivery. This can be achieved through building digital resource-sharing platforms, incorporating artificial intelligence and big data analytics, and enhancing digital literacy training for librarians, thereby significantly improving service efficiency. Additionally, the transformation process must balance technological innovation with humanistic care, emphasizing participatory service design. The study concludes that the service transformation of public libraries is a systemic endeavor that requires collaborative advancement through conceptual innovation, technological empowerment, and institutional optimization to meet the demands of the digital age and provide high-quality, efficient knowledge services to the public.

Keywords

Digital Age; Public Libraries; Service Transformation; Smart Libraries; Digital Resource Integration

References

[1] Zhang XM. Research on the innovation of public library service models in the digital age[J]. Library Science Research, 2020, 36(5): 45-50. [2] Wang F, Li H. Analysis of user needs in the digital transformation of public libraries[J]. Library and Information Service, 2021, 65(12): 78-85. [3] Liu JG, Chen H, Li Q. Service innovation and practice of smart libraries[J]. Journal of Library Science in China, 2022, 48(3): 23-35. [4] Chen H. Research on the role transformation of public library staff in the digital era[J]. Library Development, 2023, 40(2): 112-118. [5] Li Q, Zhao L. Path exploration for the digital service transformation of public libraries[J]. Library Tribune, 2024, 44(1): 90-97. [6] Zhou M. Optimization strategies for digital services in public libraries based on user experience[J]. Information and Documentation Services, 2020, 41(4): 105-110. [7] Yang L, Wu HY, Zheng W. Research on resource integration in the digital transformation of public libraries[J]. Library Journal, 2021, 40(7): 34-40. [8] Wu HY. Research on the service innovation mechanism of public libraries in the digital context[J]. Library Work and Research, 2022, 32(9): 56-62. [9] Zheng W, Sun T. Challenges and countermeasures for the digital service transformation of public libraries[J]. Journal of the National Library of China, 2023, 32(5): 67-75. [10] Qian F. Research on public service innovation from the perspective of smart libraries[J]. Library Theory and Practice, 2024, 42(6): 89-94.