Digital Transformation Enablement Pathways with Effectiveness Verification in Commercial Buildings: An Integrated Practice Study Based on an Intelligent Software Matrix

DOI: https://doi.org/10.62517/jiem.202503406

Author(s)

Shengbin Guo

Affiliation(s)

Clouarchitects Beijing, Beijing, China

Abstract

With the deep empowerment of information technology, digital transformation is reshaping project management and operations in the commercial building sector. Faced with increasingly complex market demands and full life-cycle management challenges, traditional models show clear limitations. As industry practitioners, we have adopted in multiple commercial building projects an integrated intelligent system matrix independently developed and continuously refined by Ms. Xueshi (Blair) Bao. This matrix comprises a project full life-cycle collaborative management platform, a big-data commercial operations decision-support system, a smart retail digital transformation and operations-and-maintenance system, an immersive-experience optimization system, and a commercial-operations proposal generation and presentation platform. From the user perspective, this paper systematically presents the matrix’s innovative architecture and application process and, through typical case studies, empirically evaluates its comprehensive effectiveness along four dimensions: project-management efficiency, optimization of operational decision-making, cost control, and enhancement of customer experience. The empirical results show that the matrix not only significantly shortens project schedules, improves the speed of risk response, and increases the accuracy of operational decisions, but also sets new efficiency benchmarks for core business processes. It thus provides the commercial building industry with a complete digital-management solution that has been thoroughly tested in practice.

Keywords

Digital Transformation; Commercial Buildings; Integrated Intelligent System Matrix; Project Management; Digital Systems

References

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